Reference

pepe4d Privacy Policy for Your Account

We keep this page focused on the data behind your account, not on broad platform talk.

Account dataCookiesDevice signalsLocal law

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What We Collect and Retain

pepe4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to run your account and keep a record of your consented actions. That usually includes your email, phone number, login history, device type, browser data, and any message you send when you ask for help with a correction or access

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request. If you use slot rooms or live tables, we only keep the transaction references and access logs needed to tie the activity to the right account. When you use DANA, OVO, GoPay, or QRIS, we may keep the reference data needed to match a payment
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to the right account and resolve a mismatch. We do not keep data longer than needed for the purpose it was collected, unless a rule, dispute, or audit requirement tells us to keep it longer. If local law does not permit access from your location, or
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if a request conflicts with a legal duty, we may limit the service or the change request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How to Reach Us on Privacy

If you want to check what we hold, ask for a correction, or question a retention period, use the same account email you registered with.

Email request Send your request to [email protected] with your account email, the change you want, and any reference number from the last message. We use that thread to confirm identity before we act.

Live chat Open chat from the account page and tell us whether you need a copy, correction, or deletion request. Our team is available daily from 08:00-22:00 WIB and will log the case.

WhatsApp Message us on WhatsApp if you need a quick policy question while you are away from desktop. We will still ask for matching account details before we discuss any data.

DATA HANDLING

How We Protect Your Records

We keep your records in a way that fits the task: login data stays separate from payment references, and support messages are handled only by the team that needs them.

Session cookies

We use session cookies so your browser can stay logged in while you move between pages. When you sign out, the session ends, and the cookie is no longer used for access.

Device checks

We record browser type, app version, and simple device signals to spot unusual sign-ins. If your phone changes or you switch from Android to desktop, we may ask you to confirm the request again.

Payment traces

When you pay with DANA, OVO, GoPay, or QRIS, we keep the reference needed to match the transaction to your account. We do not use that trace for anything outside reconciliation and dispute handling.

Retention timing

We keep each record only as long as needed for login, payment matching, support, or legal duty. After that period ends, we remove or anonymise it in line with our internal retention rules.

Change requests

If you need a correction, send the exact field and the new value from your registered email. We check the request against the account record before we update it.

Access and deletion

You can ask who has seen your data, or ask us to remove data we are not required to keep. If local law limits the request, we will explain the part we can carry out.

Privacy Questions You May Ask

These are the questions we hear when you want to understand what sits in your record, who can see it, and how to ask for a change. We keep the answers plain so you can act fast from the same account email, whether you are on mobile or desktop. If a request falls outside local law, we will say so and explain the part we can handle.

We keep the email, phone number, login history, device type, browser data, and the payment reference needed to match DANA, OVO, GoPay, or QRIS activity to your account. We do not ask for more than the request needs.

Yes. Send the request from your registered email, and we will verify the account before we share anything. If local law limits part of the copy, we will send the part we can provide.

We keep it only as long as needed for login, payment matching, support, or a legal duty. After that, the record is removed or turned into non-identifying form under our retention rules.

No. Session cookies help your browser stay signed in and remember simple settings, but your password is not stored inside the cookie. Sign out on shared devices and clear the browser if you need extra caution.

Send your registered email, the exact field, and the new value you want changed. We match the request against the account record, then update it if the change fits our legal and security checks.

Only the staff who need it for support, payment matching, security, or retention tasks can access it. If a legal duty requires disclosure, we share only what the rule asks for.

If local law does not allow the request, we may limit access, keep part of the record, or decline the change. We will explain the part we can complete and how to follow up.

pepe4d Privacy Policy for Your Account

How to Reach Us on Privacy

How We Protect Your Records

Session cookies

Device checks

Payment traces

Retention timing

Change requests

Access and deletion

Privacy Questions You May Ask

01 What data do you collect from my account?

02 Can I ask for a copy of my records?

03 How long do you keep my data?

04 Do cookies store my password?

05 How do I correct a wrong detail?

06 Who can see my data?

07 What if a request conflicts with local law?

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